Casa PRANA’s Cancellation Policy
Your appointments are very important to us at Casa PRANA. Time allocated for an appointment is reserved especially for you as we never double book. We do understand that sometimes schedule adjustments are necessary; therefore, we respectfully request at least 24 hours notice for adjustments to your appointments and for cancellations. All our policies are designed to benefit our guests and our staff to provide the best quality and excellent service for our established and future clientele.
We request the courtesy of a 24-hour cancellation notice for all general salon and spa services; otherwise you will be required to pay 100% of the service(s)
Rest assured, your credit card will not be charged unless we are not notified within 24 hours prior to your appointment.
Hair Extension/Permanent Hair Straightening/Hair Smoothing Services
Because these services have the need of an extensive amount of time to complete, we require the courtesy of a 48-hour cancellation notice for all Hair Extension & Hair Smoothing services; otherwise we reserve the right to charge you 100% of the total cost for this service.
Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time and guests on our waiting list miss the opportunity to receive services they desire.